Thank you for choosing Etna Sneakers as your preferred sneaker provider. We strive to provide
high-quality products and exceptional customer service. In order to ensure a satisfactory
shopping experience, please read our one-month return and exchange policy outlined below:

1. Return and Exchange Eligibility:

• All products must be purchased directly from Etna Sneakers.
• The product must be in its original condition, including all packaging and tags.
• Return or exchange requests must be initiated within one month from the date of purchase.

2. Return Process:

• If you wish to return or exchange a product, please contact our customer service team at
  [customer service contact details]. They will guide you through the process.
• You must provide proof of purchase, such as the order number or receipt, along with relevant
  details like the product name, size, and color.
• Once your return or exchange request is approved, you will receive a return authorization
  number (RAN).
• Pack the product securely and include the RAN on the package.
• Ship the package using a reliable and trackable delivery service to the address provided by
  our customer service team.

3. Refunds:

• Upon receiving the returned product, our team will inspect it for any signs of wear or
  damage. If the product is deemed eligible for a refund, we will initiate the process.
• Please note that the refund will be issued using the same payment method used for the
  original purchase.
• Depending on your banking institution, it may take several business days for the funds to
  reflect in your account.

4. Exchanges:

• If you wish to exchange a product for a different size, color, or style, please contact our
  customer service team.
• The availability of the desired exchange item will be confirmed.
• Once confirmed, you will be provided with instructions on how to return the original product
  and receive the exchange item.

5. Etna Sneakers Authentication:

• We guarantee that all products sold by Etna Sneakers are genuine and of the highest quality.
• Each product undergoes a rigorous authentication process to ensure its authenticity.
• If you have any concerns regarding the authenticity of a purchased item, please reach out to
  our customer service team.

Note:-

The return and exchange policy mentioned above applies to regular-priced items only.
Sale or discounted items may be subject to different return and exchange terms.
At Etna Sneakers, we value customer satisfaction and are committed to resolving any issues
you may encounter. If you have further questions or need assistance, please do not hesitate to
contact our customer service team.
Thank you for choosing Etna Sneakers. We appreciate your business!